Beachfront Vacation Apartments
Terms and Conditions
Booking Terms and Conditions
Check in / Check out
Check-In: 3:00 PM
Check-Out: 11:00 AM
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Late Check-Out: upon request (Subject to Booking Schedule )
Early Check-In: upon request (Subject to Booking Schedule )
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For confirmed Flexible Check in and Check out a copy your Ticket to Tobago must be sent to our Property Manager. ​​
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Arrival and Departure
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Guests will be greeted upon arrival at the property. ​
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Disclaimer: Please be advised that once Early Check In is accommodated a member of our staff will be at the property for AGREED TIME , at no additional charge, to assist with facilitating an early check-in. Should you be unable to adhere to the scheduled time, kindly inform us in advance. Failure to do so may result in a fee of $300, or your check-in may be rescheduled to our standard time of 3:00 PM. If there are delays with regards to flights or ferry please let us know as soon as possible.
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Transportation can be arranged at an additional cost. (taxi for hire or rental vehicle). This can be discussed with Property Manager when making the booking).
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A walk through of the apartment or property will be conducted with booking personnel before keys are handed over to show that all items are in working order.
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On departure, guests will be asked to be full dressed for checked out. Check out is at 11 am unless otherwise arranged.
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Keys will be collected upon check out unless self check out is arranged.
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Force Majeure
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Neither the owners, nor our management agent, will accept or be held responsible/liable for any loss, damage, injury or changes due to force majeure (e.g. civil action, war or threat of, strikes, riots, closure of airports, delay of flights, cancelation of flights ,prevailing weather conditions including hurricane/tornado etc., acts of God, or any other events beyond our control).
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It is strongly recommended that guests take out vacation insurance to cover cancellation fees and any other losses that may occur. Any claims for compensation loss or injury must be directed to your insurance company and will not be accepted by the owner or their agents.
In the event of Force Majeure, our management team will try to assist guests within our control. Please note that no refunds will be given due to Force Majeure but you dates can be rescheduled for use up to 1 year, subject to availability
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Insurance
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Pride of Courland Tobago is not responsible for guests safety and well-being.
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We are not liable for any damage, loss or personal injury which may occur during your stay.
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As with all foreign travel, it is advisable and recommended, to have relevant travel insurance cover.
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All children are not allowed to walk or run around without supervision.
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Tropical Reality
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As Tobago is a tropical island, insects and garden animals such as mosquitos, rain flies, fruit flies. garden lizards, iguanas etc are part and parcel of life. As a result, their presence in no way reflects the cleanliness of our property, and as such is neither cause for complaint nor compensation.
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We recommend clearing all crumbs and food particles from the eating areas, keep all doors and windows closed when raining to try and avoid these uninvited visitors. In the unlikely event of such problems, please call the management agents who will endeavor to address the problem as soon as possible.
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Guests should be aware that the hurricane season in Tobago runs from June to October. We cannot accept liability for loss of any mains services or failure of appliances. Neither do we accept responsibility for the consequences of the actions or omissions of persons who may control supply of mains services. Furthermore, we are not responsible for any actions taken in the vicinity of the property by any authority over which the owner has no control. This includes outages of mains services caused by adverse weather conditions as all are considered changes due to force majeure.
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It is strongly recommended that guests take out vacation insurance to cover cancellation fees and any other losses that may occur. Any claims for compensation loss or injury must be directed to your insurance company and will not be accepted by the owner or their agents.
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Cancelation Policy and Transfer of Dates
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Cancellation at least 60-40 days before the booked arrival date will result in a full refund.
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Cancellation 39 - 15 days before booked arrival date will result in the loss of the 20% down payment or Incidental Fee
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Cancellation within 14 days of the booked arrival date will result in loss of all deposits made.
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Due to the COVID-19 Pandemic, bookings can be rescheduled, without penalty, subject to availability of apartments. A change fee of 300 TTD will be applied for change of dates to bookings during Dec 20 - Jan 6.
Transfer of Dates at Discount Prices or Social Media Promotions: If you wish to transfer dates at Advertised discounted Rates via Social Media Platforms will be accommodated on a first-come, first-served basis and is only applicable during May to June or September to November. A TRANSFER FEE OF 400 TTD will be applied. Other terms and conditions may be applied to seasonal social media discounted rates/ specials or packages.
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​Incidental Charges
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1. Any damages done to Pride of Courland’s apartments/villa and the surroundings. This includes the Electronic Main Gate, Beach Gate, Garage, Pool, Garden, Furnishings and Fittings and all contents of each apartment. This is refundable once nothing is broken or damaged in said villa or compound. It will be refunded within four (4) working days after checking out, once housekeeping is completed and subject to property being returned in good order.
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2. Overcrowding or abuse of the property will result in eviction from the premises without reimbursement of rental and forfeit of incidental fee. Only guests registered during booking can stay overnight on the property. Should you have visiting guests overnighting and exceeding the apartment capacity, you will be evicted, and your rental and Incidental Fee forfeited.
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3. If you decide to vacate the premises before your check out date you will be charged for the use of the property for that day or any part thereof.
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4. Damages done by Invited Guests will be covered by booking personnel.
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5. Any damages exceeding the Incidental Fee, WILL BE COVERED by the booking personnel.
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This is refundable once nothing is broken or damaged in said villa or compound. It will be refunded within 2-4 business days ( once paid by Bank Transfer) and within 7 business days ( once paid by Credit Card) after check out once housekeeping is completed and subject to property being returned in good order.
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Disclaimer :
Please be advised that any form of abuse, whether verbal, physical, or otherwise, directed towards our staff or the property will not be tolerated under any circumstances. We are committed to maintaining a respectful and safe environment for both our guests and staff. Any violation of this policy may result in immediate termination of your stay, with no refund, and potential legal action. We appreciate your cooperation in ensuring a positive experience for all.