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Check- in & Check- out Policy 

Check-In: 3:00 PM 

Check-Out: 11:00 AM 

Late Check-Out:  (Subject to Booking Schedule )

Early Check-In upon request (Subject to Booking Schedule)

How To Book With Us

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Our booking process consists of 3 steps:

 

Step 1:

 

1. Your Name 
2. Requested Dates of Stay or Number of Nights 

3.  Number Adults and Children and Ages of Children (if any)

 4. Unit that you are interested in or we can advise based on no. of persons. 

5. Contact Information ( Email Address and Phone Number ) 

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  • Confirmation Email with Availability, Cost, Discounted Rates and our Rental Agreement will be sent to you.   

 

Step 2: 

​Trinidad and Tobago Bookings 

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  • 20% DOWNPAYMENT is required to secure your booking.

  • This information will be provided to you by the Property Manager.  The dates are temporarily reserved for 24-48 hrs for  down payment. This time is determined by our Property Manager. 

  • A copy of the deposit MUST BE SENT to the Property Manager along with a signed copy of our Rental Agreement and Guest Information Document.

  • A Confirmation Email will be sent once down payment has been received. 

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International Bookings ( Credit Card)

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  • Payment of Incidental Fee  is required to secure your booking. 

  • This information will be provided to you by the Property Manager.  The dates are temporarily reserved for 24-48 hrs for   payment. This time is determined by our Property Manager. 

  • A signed copy of our Rental Agreement and Guest Information Document must be sent to us once payment has been made. 

  • A Confirmation Email will be sent once down payment has been received

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Step 3:

Trinidad and Tobago Bookings 

  • Remaining 80 % is due 3 BUSINESS DAYS before check in along with the Refundable Incidental Fee.​

  • Copy of the Remaining Balance + Incidental Fee must be sent to the Property Manager. 

  • ·Confirmation email will be sent once payment has been received.

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International Bookings 

  • Total Amount  is due 3 BUSINESS DAYS before check in or unless stated otherwise.​. 

  • ·Confirmation email will be sent once payment has been received

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Payment  Methods

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Trinidad and Tobago Bookings : 

  • Online Bank Transfers, 

  • Direct Deposit  

  • Credit Card Payments via WiPay. 

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International Bookings : 

  • International Wire Transfer 

  • Credit Card Payments 

  • Venmo or TIKI or Bank Transfers

Cancellation Policy and Transfer of Dates 
 

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  1.  Cancellation at least 60-40 days before the booked arrival date will result in a full refund. 

  2. Cancellation 39 - 15 days before booked arrival date will result in the loss of the 20% down payment or Incidental Fee

  3. Cancellation within 14 days of the booked arrival date will result in loss of all deposits made.

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Due to the COVID-19 Pandemic, bookings can be rescheduled, without penalty, subject to availability of apartments. A change fee of 300 TTD will be applied for change of dates to bookings during Dec 20 - Jan 6.

 

Transfer of Dates at Discount Prices or Social Media Promotions: If you wish to transfer dates at Advertised discounted Rates via Social Media Platforms will be accommodated on a first-come, first-served basis and is only applicable during May to June or September to November. A TRANSFER FEE OF 400 TTD will be applied. Other terms and conditions may be applied to seasonal social media discounted rates/ specials or packages.

Incidental Charges 

 Incidental Fees are considered any extra costs or charges that are not a part of your main bill.
The Incidental Fees cover:
 

  1. Any damages done to Pride of Courland’s apartments/villa and the surroundings. This includes the Electronic Main Gate, Beach Gate, Garage, Pool, Garden, Furnishings and Fittings and all contents of each apartment. This is refundable once nothing is broken or damaged in said villa or compound. It will be refunded within four (4) working days after checking out, once housekeeping is completed and subject to property being returned in good order. 

  2. Overcrowding or abuse of the property will result in eviction from the premises without reimbursement of rental and forfeit of incidental fee. Only guests registered during booking can stay overnight on the property. Should you have visiting guests overnighting and exceeding the apartment capacity, you will be evicted, and your rental and Incidental Fee forfeited.

  3. If you decide to vacate the premises before your check out date you will be charged for the use of the property for that day or any part thereof.

  4. Damages done by Invited Guests will be covered by booking personnel.

  5. Any damages exceeding the Incidental Fee, WILL BE COVERED by the booking personnel.   

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This is refundable once nothing is broken or damaged in said villa or compound. It will be refunded within 2-4 business days ( once paid by Bank Transfer) and within 7 business days ( once paid by Credit Card)  after check out once housekeeping is completed and subject to property being returned in good order.

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Please note that while there is a four legged friend residing on the property, she prefers to keep to herself once guests are around so as not to disturb them.  She is not in the habit of visiting any of the guest apartments. In case of severe dog allergies, please contact us so we can arrange a special anti allergen deep cleaning.

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